Frequently Asked Questions:

 What is soft play rental?

  • An indoor/outdoor area with play equipment made from soft materials; a soft play area. These activities provide a safe environment for children ages 0-5 to play, explore, and make friends.

 

Do you set up outdoors?

  • Absolutely! As long as the weather permits, we will set up for any event. We do ask that you keep the equipment in an area where the equipment won’t get too hot for your little ones. We will not set up directly above grass, sand, or dirt to ensure the safety of the children playing.

 

What if it rains?

  • To ensure the safety of the little ones, we will not set up if there is rain in the forecast. However, you may reschedule your rental if you’d like.

How do I book?

  • You can call or text us at 281-919-4108, email us at wonderlandsoftplay@gmail.com, send us a message on Instagram  @wonderlandsoftplay, or fill out our form here on our website. Be sure to include your name, contact information, event date, location, and what package you’d like.


Do you offer additional time?

  • We do! It is $50.00 per extra hour. Follow us on Instagram @wonderlandsoftplay, we have random giveaways and codes for a free extra hour .

 

Do you have any rules?

  • Yes (bummer, we know) Main rules are: No Shoes, No Food or Drinks, No Sharp Objects, Only children ages 0-5  allowed in play area.

 

How does the delivery work?

  • We will arrive 45min-1hr prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may play accordingly.

 

Are your rentals available for pick up?

  • So sorry! We do not offer pick up.

 

Can we make changes to our rental?

  • Yes, but make sure you are happy with your selection at least 3 business days prior to your event so that we may plan accordingly on our end.

What forms of payment do you accept?

  • We currently accept Cash, Zelle, and Paypal

 

Is there a delivery fee?

  •  Delivery is included and free if the event is within 15 miles of Downtown Houston.

  • Any event further than 15 miles from Downtown Houston will receive a custom price tailored to the event location.

 

Is soft play equipment safe?

  • Yes! We want to provide the cleanest environment for your little ones, therefore we use a safe disinfectant cleaner to wipe down prior to each event. 

Deposit/ Reservation:

At the time of booking, a 20% deposit along with a signed contract will be required to secure your requested date. Remaining balance will be due on the day of your event upon completion of set up. Dates are not reserved until a deposit payment is made.

Cancellations:

Should you need to cancel your reservation, please be sure to call us as soon as possible at 281-919-4108. Cancellations 7 business days or more prior to the event will receive a full refund of your deposit. Cancellations less than 7 business days prior to the event may result in the loss of your deposit.

Weather Conditions:

If you are hosting an outdoor event, you assume all weather–related risks. However, if it should rain, Wonderland Soft Play will work with you on a solution suitable to all parties. Wonderland Soft Play will rebook your event upon availability on our schedule. Please note: Once Wonderland Soft Play has fully set up all equipment and your event time has started, a refund WILL NOT be issued.

Set up/ Take down/ Delivery:

Set up and Take down are included in your total price. Lessee is responsible for clearing all areas needed for equipment and must be present at the time of delivery. Delivery is included so long as the event is within 15 miles of Downtown Houston. Events located above 15 miles are subject to a delivery fee.