Frequently Asked Questions:
and other important things to know before booking
What is soft play rental and is it safe?
Soft Play rental is an indoor/outdoor area with play equipment made from soft materials; a soft play area. These activities provide a safe environment for children ages 0-5 to play, explore, and make friends. Yes, we are very safe! We want to provide the cleanest environment for your little ones, therefore we use a safe disinfectant cleaner to wipe down prior to each event. Follow us on our Instagram to see us in action during set ups, pick ups and all the sanitizing in between.
How do I book?
The best way to book your special day with us is to click on the "Contact us" tab and submit an inquiry form. Our event coordinator will send you an email confirming availability and assist in getting you on our calendar. If you don't hear back within 48 hours, feel free to send us a DM on Instagram or shoot us an email at email@example.com, Be sure to keep an eye out in your junk/spam folder because sometimes our response makes its way there.
Do you set up outdoors?
Absolutely! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones. We will not set up over uneven surfaces to ensure the safety of the children playing. Set ups directly above grass, sand, gravel or dirt will inquire an added fee of $75. In the months of June, July and August, this fee is $120.
What if it rains?
To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit for a future date. This credit is valid for a full year from your event date and we will work with you to rebook upon availability on our schedule.
Please note: Once Wonderland Soft Play has fully set up all equipment and your event time has started, a refund WILL NOT be issued.
What forms of payment do you accept?
We currently accept all our payments via Paypal.
How much is the deposit amount?
Deposit is 30% of your total. This amount will secure your date and will also be deducted from your balance. Remainder balance is due 24hours prior to your event date. Please keep in mind that dates WILL NOT be reserved until a deposit is paid.
Do you offer a payment plan?
Paypal allows you to make payments whenever you'd like using your custom invoice link, so technically yes :)
How does the delivery work, is there a fee?
We will arrive 45min-1hr prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. There is a delivery fee for every rental and it will vary on location/distance from Downtown Houston.
What kind of discounts do you offer?
We currently only offer discounts for return customers.
Do you offer any special pricing for bundling items?
We do not currently offer any special pricing for bundling different items.
changes & cancellations
Can we make changes to our rental?
Yes, but make sure you are happy with your selection at least 3 business days prior to your event so that we may plan accordingly on our end.
What if I need to cancel?
We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at firstname.lastname@example.org. Cancellations 7 business days or more prior to the event date will receive a full refund of deposit. Cancellations less than 7 business days prior to event date will result in the loss of your deposit. If you do not receive a response via email (in regards to your cancellation) within 24 hours, please call or text us at 281-919-4108.
Do you offer additional time?
We do! The cost per extra hour of equipment rental is $100 if requested at least 7 business days prior to the date of your event . If additional time is requested on the DAY OF the event, the fee is $175 per extra hour.
Are your rentals available for pick up?
So sorry! We do not offer pick up.
Do you have any rules?
Yes (bummer, we know) Main rules are: No Shoes, No Food or Drinks, No Sharp Objects, No water/pool play near the soft play. Additional rules will be listed on your contract.